OUR PRIVACY POLICY

1. Introduction:

Welcome to the Howwe Privacy Policy. This Privacy Policy governs the manner in which Howwe, developed by Howwe Technologies AB, collects, uses, maintains and discloses information collected from users and protect your personal data when you use our services. Last updated: Nov, 2025.

2. Information We Collect:

On our public webpage: We may collect your name, email address, and, if voluntarily provided, your telephone number, for purposes such as responding to inquiries, registration for marketing events, or other related activities.
Within our software: We collect your name, email address, and technical data, which may include your IP address, unique device ID, network and computer performance, browser type, language, and operating system. This data is essential for us to provide our Service to you.
Responding to Legal Requests and Preventing Harm: We prioritize the privacy and security of your personal data. However, under specific circumstances, we may be legally required to share your personal data. This would only occur in response to legal mandates, such as compliance with search warrants or court orders. Our actions in these scenarios are strictly limited to what is necessary to comply with our legal obligations.

3. Customer Data and Privacy:

Your use of the Services may involve the collection and processing of personal data. All data handling is governed by the General Data Protection Regulation (GDPR) and other applicable privacy laws.
We commit to:
- Processing your data lawfully, fairly, and transparently
- Limiting usage to what is necessary for service delivery
- Ensuring secure storage and restricted access
📄 For full details, including your rights to access, rectify, delete, or restrict processing of your personal data, see our Privacy Policy.

4. Artificial Intelligence Use and User Rights:

Howwe uses Artificial Intelligence (AI) responsibly and within the scope of low-risk applications, such as productivity assistance, data summarization, and non-decision-making features.
No customer data is used for training external or public models
All AI operations occur within secure Google Cloud environments
Customers can opt out of AI-enabled features at any time
Our AI systems are classified as "Minimal Risk" under the EU AI Act and do not fall under regulated high-risk categories
📄 View our full AI Policy for technical details, safeguards, and compliance posture.

5. Subprocessors and Third-Party Services:

To provide and maintain our Services, Howwe engages trusted third-party subprocessors for infrastructure, analytics, authentication, and support functionality.
All subprocessors are assessed for data protection, compliance, and operational reliability
Data transfers are governed by appropriate agreements, including Standard Contractual Clauses where applicable
📄 See our live List of Third-Party Services for full transparency into vendors and data handling roles.

6. User Responsibility:

Users are responsible for any personal data they enter into the application, especially in free text forms. Ensure you have the necessary permissions and rights to share any data you input.

7. How We Use Your Information:

Service Administration and Communication: We use your data to administer your account, enable and provide our services, integrate with third-party services, and personalize and improve your experience. We may also send you alerts or messages, including marketing communications related exclusively to our own products and services.
Data Retention Policy:
- For Customers: If we have a customer agreement with you, we will store your personal data for the duration of the agreement and for six (6) months following its termination.
- For Website Visitors: If you visit our website and provide personal data (e.g., for inquiries or event registrations), we retain this data to support our sales processes. We maintain this data for as long as it remains relevant to our business needs and sales cycle. You have the right to request access to your personal data, rectification, erasure, or restriction of processing at any time. Please contact us if you wish to exercise these rights.

8. Global Login:

All users access our services through a single global login page at login.howwe.io. By using Howwe, you acknowledge that our login provider, Auth0, is located in the EU and may require basic user information for authentication purposes. This login mechanism is separate from where your Howwe data is stored.

9. Data Storage and GDPR Compliance:

We primarily process and store your Howwe data in the European Union. However, we have the capability to offer regional data storage for Howwe data, allowing customers to choose their base region for data hosting based on their requirements. Please note that the regions available for selection are determined by the regions Google Cloud currently supports. We ensure that our policy fully complies with the GDPR and local rulesets of each market we operate in. For EU citizens working for non-EU companies, while we uphold the standard rights such as the right to be forgotten, it is the responsibility of the user and their employer to ensure that their data is processed in accordance with GDPR regulations.
Data Deletion Request Process: Users wishing to have their data deleted can simply send a request to [email protected]. Our team is committed to processing such requests promptly in compliance with applicable data protection laws. In response to a deletion request, we scramble all personal data related to the user, effectively anonymizing their information. Non-personal data, such as numerical values inputted for objectives or goals, may be retained but will no longer be identifiable to any user.

10. Risks and Data Security:

We employ robust measures and technologies to ensure the security of your personal data. For more details on our security practices, please refer to:
Users should be aware of the potential risks associated with data storage and login mechanisms. We continuously work to mitigate these risks and ensure the safety of your data.

11. Cookies and Tracking:

On our public webpage: We use cookies to ensure website functionality, improve download time and security, gather anonymous statistics, and evaluate marketing efforts. Users can opt-out of non-essential cookies on our website. For more details on our use of cookies on the website, please refer to our Cookie Policy.
Within our software: We use cookies to ensure optimal functionality and user experience. Due to the integral role these cookies play in the software's operation, users cannot opt-out of cookies within the software.

12. Changes to This Policy:

We reserve the right to update this policy from time to time. Any significant changes will be made available on our website. For substantial updates that may affect your use of our services or your data rights, we will seek your consent where required. We encourage you to periodically review our privacy policy for the latest information on our privacy practices.

13. Contact Information: